Booking Policies

Payment

Payment must be received in full three weeks before the first day of your course. If your course starts in less than two weeks payment must be received in full at the time of booking Language Link London is not responsible for any bank charges incurred by international bank transfer. Please remember to quote your student number when making your payment.

No part of your booking is confirmed until payment is received in full.

You may pay by:

• Bank Transfer in £ sterling. Please note that International Bank Transfers may incur a fee.
• Credit and Debit Cards
• Online by booking through our website

Your total course fees are made up of the following:

• Course fee
• Accommodation fee (if applicable)
• Bank transfer fee (if applicable)
• Airport transfer fee (if applicable)

Insurance cover

School fees are not refundable or transferable so we recommend you take out comprehensive insurance that covers reimbursement of course fees.

Public Holidays

Public and school holidays in 2020 are: 1 January, 10 April, 13 April, 8 May, 25 May, 31 August, 25 December, 28 December. There are no refunds or discounts for General English classes missed when a course includes a Public Holiday.

Special Offers

Course discounts are valid from the date of advertisement. Discounts cannot be applied retrospectively to existing bookings.

Accommodation

Accommodation booking date

• Accommodation is booked and charged for from Sunday to Sunday or Saturday to Saturday for the duration of your course.
• If you wish to extend your room, please advise the Accommodation team at Dukes Road London. We will endeavour to arrange an extension but, as there are a limited number of rooms, it may not always be possible. On some occasions extensions may require a change of room.
• If two students come together a shared room can be booked, otherwise shared room accommodation will be booked in the shared room option.

SCHOOL FEES ARE NOT REFUNDABLE OR TRANSFERABLE.

All fees are payable in advance. If you wish to cancel, change or postpone your booking, we require ten days’ notice in writing. Where less than ten days’ notice is given, full fees are due and no refund is available (with the exception of accommodation fees).

Homestay and Shared House Accommodation

Seven days’ notice is required in order to cancel accommodation. Where less than seven days’ notice is given there will be a charge equivalent to two weeks of the accommodation. The remainder will be refunded less the deposit.

Residential Accommodation

The cancellation policy for this type of accommodation differs depending on the residence selected.

You will be informed of the applicable cancellation policy when your residential option is confirmed.

Cancellations and refunds once you have started your course

If you decide to cancel your booking shortly before you arrive, the following fees will be payable:

Cancellation up to 7 days before start date:

Course fees: Full refund
Homestay fees: Full refund less deposit
Residence fees: 1 week of accommodation fees payable

Cancellation fewer than 7 days before start date:

Course fees: No refund
Homestay fees: 2 weeks of accommodation fees payable
Residence fees: 2 weeks of accommodation fees payable

Cancellation on or after start date:

Course fees: No refund
Homestay fees: 2 weeks of accommodation fees payable
Residence fees: 3 weeks of accommodation fees payable

Please note changes or cancellations on or after arrival require 7 days written notice. When arranging student accommodation Language Link is acting in good faith and as the supplier’s agent. We do not accept any responsibility for the acts/defaults of third parties.

Cancellations and refunds where the School terminates the contract

The School reserves the right to terminate the booking without refund, where the students’ acts or omissions are such that it would be unreasonable for them to continue their studies in the School. Please note that a student’s tuition may be terminated at any point during its duration if a student is found not to have leave to remain in the UK or breeches the conditions of his/her leave.

Force Majeure

The school reserves the right to cancel courses where circumstances beyond its control forces it to suspend courses.

Special requirements

The accommodation team will always try their best to address any special requests with your accommodation application. However, fulfilling them is not always guaranteed but we will let you know. Booking as early as possible gives the accommodation team the greatest chance to accommodation your needs.